You’ve hard worked to get your sales site up and running? you’ve got a prospect at their computer who’s just started your checkout process ?… and all of a sudden – they’re gone. It could be any number of reasons, so let’s look at some of them here and figure out what we can do to help your visitors complete your checkout and become happy, long-term customers.

Example:

How fast is your checkout process? We \ are three important factors to consider: the visitor’s patience level, your page-load time and capacity of your site in order to provide quality customer service. It’s safe to assume no one has any patience these days, so cut as many slow-loading graphics that you can from your checkout pages, and make sure that your server’s powerful enough to not crash when a wave of orders in . And if it does, that you have competent support customer service available. Customer needs should be treated with urgency, and so is considering outsourcing services to companies http://live247support.com is very encouraging, so you can focus on other aspects of your business.

How easy is your purse? Is the process simple, or are your visitors view several options to choose from … and if so, how can you make it easier for them? How easy is it to navigate backward and forward through your checkout pages? If your visitors want to change the reply to an earlier question, can they just go back a page or two … or they must start the whole process again?

Would you require visitors to register and / or sign in prior to the sale? If yes, why? How frustrating do you think they think it must be in screens and screens of information when all they want to do is hit the”confirm purchase”button and start using your product?

And continues in this direction, how much personal information do you need anyway? If you’re asking for more than a bare minimum to get the deal closed, you’re wasting your time – and that of the visitors. And they’ll hurt. Yes, it’s good to ask for details when the deal is done and you have their contact details … and if they”are satisfied with their purchases, they’ll be more inclined to give you more of their personal information, especially if it’s to open an account with you and so speed up future checkouts.

And you ask any other information such as sales inquiry? Again, this is not the right time. Asking before the purchase is completed is asking for trouble, because people want what they’re buying NOW.

And ask right after they’ve downloaded your product isn’t will get that far, either your customers have what they want, they want to check it out at once … and the Don’t have any distractions.

But, it’sa good way to re-establish contact if after a suitable period of time, you can ask your customers if they”are satisfied with their purchases and then follow up with marketing survey. In short, speed and simplicity are what your customers are looking after, and so the speed and simplicity are what you should offer. Oh, and a good product also, of course.